Job Description

Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking a dynamic and forward-thinking Manager of Observability Engineering to spearhead our initiatives in building and maintaining robust monitoring systems. In this leadership role, you will ensure the reliability, performance, and scalability of our infrastructure by developing cutting-edge observability practices across cloud-native and on-premises environments. You will collaborate with cross-functional teams to blend technical expertise with strategic insights, driving continuous improvement and operational excellence.THIS ROLE WILL BE BASED OUT OF COLOMBIA.

Key Responsibilities

• Design and Implement Observability Solutions:  Develop and maintain comprehensive monitoring, logging, tracing, and alerting systems that cover both cloud-native and on-premises environments.
• Collaborate with Cross-Functional Teams:  Work closely with development, DevOps, and SRE teams to integrate observability best practices throughout all phases of the software development and operations lifecycle.
• Create Effective Dashboards and Visualizations:  Build and optimize intuitive dashboards that offer actionable insights into system performance, health, and key metrics, ensuring that teams have access to real-time data.
• Develop Automated Alerts and Incident Management Workflows:  Implement automated alerting mechanisms and incident response processes designed to detect issues early and resolve them proactively, ultimately minimizing customer impact.
• Optimize Observability Platforms:  Continually evaluate and refine observability tools and platforms to ensure they remain efficient, scalable, and user-friendly.
• Integrate with Various Observability Tools:  Manage integrations with popular observability platforms—such as Dynatrace, Grafana, the ELK Stack, Splunk, Datadog, and New Relic—to create a cohesive, unified monitoring strategy.
• Lead Root Cause Analysis and Post-Incident Reviews:  Facilitate in-depth investigations after incidents, conduct thorough root cause analyses, and recommend actionable improvements to prevent future recurrences.
• Stay Informed on Industry Trends:  Keep up-to-date with the latest advancements in observability and incident management, applying new insights and innovations to enhance organizational practices.
• Advocate for Observability and Reliability:  Champion a company-wide culture that prioritizes system observability, reliability, and performance, ensuring these principles are embedded in every project and initiative.
• Develop Alerting and Escalation Protocols:  Design effective alerting systems, define clear escalation paths, and ensure processes are in place for timely issue resolution.

Qualifications

• Education:  Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Experience:  A minimum of 3+ years in observability engineering or a similar role, demonstrating a strong grasp of observability concepts including monitoring, logging, tracing, and alerting.
• Technical Expertise:
• Hands-on experience with observability tools such as Nagios, Grafana, the ELK stack (Elasticsearch, Logstash, Kibana), Splunk, Dynatrace, SolarWinds, or equivalent platforms.
• Proficiency in scripting or programming languages like Python, Perl, or Bash for automation and tool development.
• Cloud and Container Technologies:  Familiarity with cloud environments (AWS, Azure, Google Cloud) and container orchestration tools (Docker, Kubernetes).
• Infrastructure as Code & CI/CD:  Experience with infrastructure-as-code tools (Terraform, Ansible) and CI/CD pipeline management.
• Analytical Skills:  Strong analytical and problem-solving capabilities with a proactive approach to troubleshooting and resolving issues.
• Communication & Collaboration:  Excellent interpersonal skills with the ability to communicate effectively and collaborate with cross-functional teams.
• Security & Performance:  A solid understanding of security best practices, monitoring network/system security, and knowledge of performance optimization techniques and tools.
• Alerting & Escalation Management:  Proven ability to design effective alerting systems and manage clear escalation processes.

#LI-NP1

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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