Job Description

The purpose of a Medical Scribe at Oak Street Health is to support our primary care providers with clinical documentation so that they can focus on providing exceptional care to our patients. Scribes assist providers throughout the patient care journey - huddling each morning to plan for the day's visits, joining them in the exam room to observe and document, and touching base after the visit to assist with next steps. Beyond the typical Scribe role, these important care team members serve as clinical documentation assistants to their paired provider. Internally, we call them CISs (Clinic Informatics Specialists) in recognition of their important role in supporting accurate, specific, and timely clinical documentation. In addition to observing and documenting all patient encounters in real time, our Scribes become experts in our value-based care model and the documentation and care of chronic conditions, including ICD-10 and CPT coding. Scribes use this expertise to help providers identify and help close care gaps. Scribes receive extensive on-the-job training in clinical workflows, value-based medicine, preventative care for chronic conditions, accurate and specific documentation, population health data streams, and team based care. Because our patients and providers rely on our Scribes, the ideal candidate should commit at least 1-2 years to this role. This is an excellent opportunity for pre-med track individuals looking to gain practical, paid experience in a clinical setting before applying to an MD/DO/PA/NP program, as well as those pursuing careers in Health Informatics, Public Health, Healthcare Administration, Medical Coding, and other related fields. Responsibilities include documenting patient encounters (~80%), joining the provider in the exam room to observe patient visits, documenting patient encounters in a structured note including history, assessment, plan, and physical exam, assigning appropriate CPT and ICD-10 codes, preparing after visit summaries, consulting with provider to ensure accurate documentation, clinical documentation improvement (~10%) including requesting and reviewing medical records, leveraging population health tools, supporting daily huddles and documentation reviews, and administrative support (~10%) such as placing orders and referrals, addressing tasks, and supporting the care team. Candidates should have knowledge of medical terminology and common medications, prior clinical experience, and preferably prior scribe or transcription experience. Skills required include advanced listening and communication, strong computer literacy, fluency in Spanish, Polish, Russian, or other community languages is a plus. Abilities include adaptability, typing 70+ wpm, teamwork, self-starting, excellent attendance, commitment to at least 1 year in role, ability to work 40-45 hours per week, and compliance with policies including HIPAA. US work authorization is required. The role is hybrid-remote with 2 days a week from home after a 90-day probation/training period, and 3 days onsite. The company Oak Street Health is focused on personalized primary care for older adults on Medicare with a value-based care model and offers benefits including paid vacation, sick time, 401K match, health insurance, leadership development, and more.

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