Customer Retention Specialist - Hattiesburg Job at Brown Bottling Group, Hattiesburg, MS

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  • Brown Bottling Group
  • Hattiesburg, MS

Job Description

Overview

Join to apply for the Account Retention Specialist - Hattiesburg role at Brown Bottling Group .

What You'll Do
  • Serve as the primary contact for existing clients to ensure satisfaction and retention
  • Proactively engage with accounts to identify concerns, solve issues, and reinforce value
  • Monitor customer activity and usage trends to detect potential churn risks
  • Collaborate with sales, support, and product teams to address client needs
  • Recommend tailored solutions and promotions to maintain long-term relationships
  • Document client feedback and share insights to improve services and processes
What You Bring
  • Proven experience in customer success, retention, account management, or related role
  • Strong communication, negotiation, and interpersonal skills
  • Problem-solving mindset with a customer-first attitude
  • Ability to manage multiple accounts and meet retention goals
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot) is a plus
  • Bachelors degree or equivalent experience preferred
Why You'll Love Working Here
  • Health, dental, and vision benefits
  • Growth and development opportunities
  • Supportive team culture focused on collaboration and success

Ready to make a difference? Apply now and help us build lasting partnerships with every customer.

Requirements
  • Valid drivers license and approved driving record.
  • Strong verbal and written communication skills.
  • Proven experience in customer retention, account management, customer service or related role.
  • Strong organizational and time-management skills
  • Proficiency with CR software and customer support tools
  • Bachelors degree in business, Marketing, communications, or related field a plus.
Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Food and Beverage Services

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Job Tags

Full time,

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