Job Description

Job Posting

Operates the WFU Police department communication systems. Works rotating shifts; days, nights, weekends and holidays and is subject to hours beyond or outside normal scheduled shift. Subject to short notice or emergency call-in.

Essential Functions

• Operates the department's radio communications system and dispatches all calls for assistance to officers properly and professionally.
• Responds to emergency situations which may involve contacting the Winston-Salem Police Department, Fire Department, Forsyth County Emergency Medical Services, Rescue Squads, on-campus emergency teams, and other departments and agencies.
• Must have excellent hearing in both ears, clear speech, effective verbal skills, and be able to type quickly and accurately on the computer keyboard.
• Accurately records all events and activities during each shift in the CAD (Computer Automated Dispatch) system.
• All other duties as assigned.

Required Education, Knowledge, Skills, Abilities

• High school diploma or G.E.D with three years of related experience, or an equivalent combination of education and experience. Related experience includes customer service, administrative work, and/or demonstrated experience working on a team.
• Must be a United States citizen.
• Excellent customer service, interpersonal, communication, and time management skills.
• Proficiency with the operation of multiple line telephones and multi-channel radio equipment.
• Proficiency in Microsoft Office, Google Suites, the internet, and other relevant software.
• Must pass a criminal background investigation, psychological screening, drug screening and a medical evaluation by a licensed physician.
• Ability to meet the requirements of the University's automobile insurance.
• Must be able to work nights, weekends, holidays, and special events as needed.

Preferred Education, Knowledge, Skills, Abilities

• Three years related experience in police/emergency communications.
• DCIN/NCIC certification

Physical Requirements

• Must be able to sit or stand at a desk/console for long periods of time.
• Must be able to meet the North Carolina Standards and Training Commission minimum standards for sight and hearing.

Environmental Conditions

• Subject to inside environmental conditions. Must be able to work alone in the communications center for long periods of time.
• If working during special events, the employee may be required to work either inside or outside in heat/cold, wet/humid, dry/arid conditions and stand, walk or sit for long periods of time.

Additional Job Description

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment. Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type Requirement

Full time

Note to Applicant

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.

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